Returns & Exchanges Policy

At Pure Daisy Candles Co., every order is prepared with care, and we want you to be happy with your purchase. Please review our return and exchange policy below before placing your order.

Returns & Exchanges

If you are not completely satisfied with an eligible product, you may request a return or exchange within 30 calendar days of receiving your order.

To qualify for a return or exchange:

  • Items must be unused, unlit, and in their original condition.
  • Products and their containers must be free from scratches, damage, or signs of use.
  • All original labels must remain intact.
  • Items must be returned in their original packaging.
  • A receipt or proof of purchase is required.

Customers are responsible for return shipping costs on eligible returns and exchanges.

All returns are subject to inspection and approval.

Customized & Made-to-Order Products

Many of our handmade creations are individually crafted and customized especially for you, including selected candle collections, stone vessels, and decorative pieces.

Because these products are made specifically for your order, customized and made-to-order items are final sale and are not eligible for returns, exchanges, or refunds.

This includes products personalized or prepared according to your selected fragrance, colour, design, or other customization options, or when identified as made-to-order or final sale in the product listing.

If your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Non-Returnable & Final Sale Items

The following items are not eligible for standard returns or exchanges:

  • Gift cards
  • Sale and clearance items
  • Discontinued products
  • Limited-edition collections and releases
  • Customized, personalized, and made-to-order products
  • Any product clearly marked as Final Sale or Non-Returnable in its listing

These exclusions do not affect any rights or remedies available under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

We take great care in preparing and packaging your order. However, if an item arrives damaged, defective, or incorrect, please contact us at hello@puredaisy.ca as soon as possible.

Include your order number, a brief description of the issue, and photographs of the product and packaging, if available.

We'll review the situation and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.

Shipping During Warm Weather

Candles, wax melts, and other wax-based products may soften or melt when exposed to high temperatures during transit or after delivery.

During warmer months, we recommend arranging delivery to a cool, sheltered location where someone is available to receive the package.

Please avoid leaving packages outdoors or in direct sunlight for extended periods.

While we cannot control weather conditions or how long a delivered package remains exposed to heat, please contact us if your order arrives with an issue so we can review the situation.

How to Request a Return or Exchange

If you would like to request a return or exchange for an eligible product, please follow these steps:

1. Contact Us

Email hello@puredaisy.ca within 30 calendar days of receiving your order.

Please include your order number and the product(s) you would like to return or exchange.

2. Return Approval

We'll review your request and provide return instructions if your item is eligible.

Please do not send items back before contacting us.

3. Product Inspection

Once we receive your returned item, we'll inspect it to ensure it meets our return conditions.

You'll receive an email confirming whether your return or exchange has been approved.

4. Refund Processing

If your return is approved for a refund, the amount will be credited to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.